FAQ

What materiel can be crushed by our crusher machine?
• Not everything can be crushed by our crusher machine. Besides some especially hard stone (like diamond), the soft object, such as the wood, the rubber, the grass, the grain are not the materials that can be crushed by our crusher machine. But most of the rock and ore can be put into our crusher machine. What's more, coal crusher, quarry crusher, cement crusher, construction waste crusher, slag crusher, sand shaper and other mining crusher are the roles our crusher machines playing.

What service can SBM supply besides high-quality crusher machine and grinder mill ?
• We spare no efforts to perfect our pre-sale, in-sale and after-sale services and focus on every detail from the design stage until the final installation. The aim of our work is your satisfaction.
  
  1. Pre-sale advice:
  We have a great team of pre-sale consultants, always available to offer you best suggestions with all sincerity.
  
  2. After-sale service:
  All customers’ complaints are taken seriously and discussed with respective departments if necessary. The reply to the complaints will be sent within 1 hour after receiving, and technical staff will be at the site within 24 hours when needed.
  
  3. Quality assurance:
  Quality is the essence of the product. Company has a complete quality control system to ensure the quality of each product. For any quality problem during the guarantee period, if ascertained due to our fault, we will fully accept the liability according to terms of the contract. For products out of guarantee period, we try our utmost to provide necessary assistance.
  
  4. Quality tracing:
  We keep track of the performance of our products in practical use. Our experts are ready to answer any question you have in the operation. We also offer special training courses for you to get the most out of the products.
  
  5. Other benefits:
  We provide wearing parts and other accessories accompanied with our products at the factory price. We can send technical workers to help with the installation as you require.
  

What should you know about your using when choosing our crusher machine and grinder mill ?
• In fact, you could only tell us something about your need. We will try our best to supply the best solution for your using. And we will perform an experiment if you need.
• If you know clearly about what you want, you can supply something about these questions so that we can provide better service:
  1. Know clearly what customers need, such as the hardness and original size of material, the final size of product etc.
  2. Design one-to-one production line according to the requirements of customers and the experience of engineers.
  3. Explain for customers in detail the equipments applied in their production lines.
  4. Adjust the production line according to the specifications customers required.
  5. Finally work out the most suitable and efficient production line for customers.
  

How can we contact the office of SBM ?
• You can visit website and directly talk with our customer service personnel. Also calling us or sending e-mail is OK. What's more, SBM has founded offices in many countries.